TAP Air Portugal: Everything you need to know to fly with FlyTap

TAP Air Portugal
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2024-03-26

TAP Air Portugal is a Portuguese flag carrier airline, headquartered in Lisbon, and a member of the STAR Alliance. It is the national carrier in Portugal.

The FlyTap brand belongs to TAP Air Portugal and transports millions of travelers annually to over 90 destinations.

FlyTap’s main hub is at Humberto Delgado Airport in Lisbon.

Our family regularly travels with TAP, so in this article, I will provide you with some information about FlyTap, including relevant tips for traveling with this airline.

I will also provide some considerations about online check-in procedures and useful contact phone numbers and email addresses.

So, are you ready to join us on this journey?

TAP Air Portugal

Aeroporto de Lisboa
Humberto Delgado Airport, in Lisbon.
Aeroporto Francisco Sá Carneiro (OPO), Porto.
Departures from Francisco Sá Carneiro Airport (OPO), Porto.
Aeroporto de Faro.
Faro Airport.
Aeroporto da Madeira.
Madeira Airport.
Chegadas do Aeroporto de Ponta Delgada João Paulo II (PDL).
Arrivals at Ponta Delgada João Paulo II Airport (PDL), Azores.

How does Flytap’s online check-in work?

TAP Air Portugal
Flying by the window with TAP Air Portugal.

The online check-in service provided by TAP is very convenient, and as frequent travelers, we almost always use this service.

Usually, online check-in is available on TAP’s website or app 36 hours before departure, or 24 hours in advance for flights to the United States.

However, if you are traveling with checked baggage, you must drop it off at FlyTap’s drop-off counters at the airport.

Keep in mind possible traffic delays and arrive at the airport early to drop off your bags.

Remember that boarding usually begins 45 minutes before the flight, so it’s important to factor in the time needed to drop off checked baggage and go through security when calculating your arrival time.

Tip: Take a screenshot of your boarding passes in case the app malfunctions. We’ve had our boarding passes disappear from the system halfway through verification. When the staff was scanning the boarding passes at the gate, they could only scan two, and the other two had to be manually entered by the staff.

What is TAP Air Portugal’s stopover?

Rua Augusta, em Lisboa.
Rua Augusta. Exploring Lisbon during a TAP Air Portugal stopover.
Parque Eduardo VII, em Lisboa.
Parque Eduardo VII, in Lisboa.
Igreja dos Carmelitas, no Porto.
Carmelitas Church, in Porto. Discovering Porto during a TAP Air Portugal stopover.
Estação de São Bento, no Porto.
São Bento Station, in downtown Porto, the second largest city in Portugal.

A stopover is a layover in the middle of a journey, usually on medium and long-haul flights. TAP offers an interesting stopover program for those wishing to visit Portugal.

The TAP Air Portugal stopover program is available in Lisbon and Porto. This means that if you’re on an eligible flight, you can stay for a few nights in Lisbon or Porto at no extra cost for your TAP ticket.

All the information is available on the airline’s website.

What are the telephone contacts and email for FlyTap?

TAP telephone contact: +351 21 123 4406 or +351 21 843 1100 (Monday to Sunday, from 8:00 to 24:00 (WET), Portugal mainland time).

TAP customer support email: customer@tapmilesandgo.com.

Extra tip: We’ve found that when we need urgent assistance, it’s a good idea to leave a comment on social media.

Note: We’ve made every effort to provide reliable content and report our experiences using TAP’s services. However, rules and services may change without notice, so we recommend doing your own research.

Our experience traveling with TAP

Viajar na TAP Air Portugal, FlyTAP.
Traveling on TAP Air Portugal, FlyTAP.

Despite recurring news about delays and issues with TAP Air Portugal, truth be told, I have never had any problems.

Perhaps I’ve been lucky, but the fact remains that I have never encountered any setbacks with TAP flights.

For this reason, TAP continues to earn my trust, and I have no reservations about booking flights with the Portuguese carrier.

Does TAP Air Portugal serve meals on board?

The meals served on TAP flights depend on the flight schedule and duration. In recent years, the complimentary meals on TAP flights have somewhat declined in quality, but for short flights, I find them perfectly acceptable.

Therefore, on medium-haul flights, they serve a light meal, while on short flights, they only offer a snack.

Which airlines are part of the Star Alliance?

Scandinavian Airlines (SAS) no Aeroporto Francisco Sá Carneiro, no Porto (Portugal).
Scandinavian Airlines (SAS) at Francisco Sá Carneiro Airport in Porto, Portugal.

There are 26 airlines in the Star Alliance: AEGEANAir Canada, Air China, Air India, Air New Zealand, All Nippon Airways, Asiana Airlines, Austrian Airlines, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, Swiss International Air Lines, TAP Air Portugal, Thai Airways, Turkish Airlines and, finally, United Airlines.

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We are a Family traveling around the world and sharing our journey and experiences at passaportenobolso.com. Here you can find plenty of family budget travel tips as well as practical information about numerous destinations in Europe, Africa, Asia and America. We have visited 30+ countries and we don’t plan on stopping anytime soon. Follow our adventures on YouTube / Instagram / Pinterest / Twitter / Facebook.

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